About Us
Good software starts with understanding your business
We help organisations find, shape and support software that fits the way they work, from established industry solutions to applications designed for unique challenges.
ABOUT 9 KNOTS
A business-first approach to software
Founded in 2003, 9 Knots develops and supports business-critical software for organisations with specialist requirements.
With teams in the United Kingdom and the Netherlands, we combine technical expertise with a practical understanding of how businesses operate. We take the time to understand the processes, people and challenges behind each project before recommending a solution.
Our aim is straightforward: software that makes work easier, supports the business and remains useful as needs evolve.
OUR PHILOSOPHY
Standard where possible Tailored where it matters
Not every challenge needs a new application. We believe the right solution is the one that best serves the organisation, not necessarily the one that requires the most development.
Basic
When an established solution already meets the requirement, we focus on configuring it to work effectively for your organisation.
Tailored
When the foundations are right but the details differ, we adapt proven software to fit specific processes and needs.
Custom
When the challenge is genuinely unique, we design and develop a solution around the way your organisation works.
OUR TECHNOLOGY
80% proven 20% perfectly you
Our CaseMaster platform uses a layered software architecture: established capabilities provide a shared foundation, while organisation-specific functionality supports the processes that make your business different.
The 80/20 principle describes how we work, rather than a fixed percentage for every project. We reuse what already works and concentrate development on what makes a meaningful difference to you.
As the shared foundation evolves, we can maintain and improve the platform while continuing to support your tailored functionality. That helps your software adapt without starting again from scratch.
OUR WAY OF WORKING
Fixed-price Scope-tolerant
We believe you should know what you are investing in. That is why we agree the work and its price before development begins.
But even carefully planned software projects reveal new details along the way. Our fixed-price, scope-tolerant approach means we discuss emerging requirements openly and look for practical ways to accommodate reasonable changes within the agreed project framework.
It is a collaborative way of working: clear commitments, room for new insights and a shared focus on delivering software that works.
LONG-TERM PARTNERSHIPS
Software that grows with your business
A successful software project does not end when an application goes live. Business processes change, expectations evolve and new opportunities emerge.
We work closely with our customers from implementation through to ongoing support, maintenance and improvements. As their needs change, we help their software change with them.
That continuity matters, particularly when the software supports essential day-to-day operations.
OUR EXPERIENCE
Proven in business-critical environments
Our experience spans specialist sectors, long-running customer relationships and software used by thousands of people every day.
Developing business software
Organisations served
Working with our solutions
LET’S TALK
Tell us what you need your software to do.
Whether you are exploring an established solution, looking to improve an existing system or facing a challenge that needs a different approach, we would welcome a conversation.